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SHIPPING &DELIVERY POLICY

For domestic buyers, orders are shipped through registered domestic courier companies and / or speed post only. Shipping fees (India): *Free shipping for order above 499/- , Shipping Charges below 499/-  Metro 35/-  and Other 70/- .


Orders are shipped within 2-3 working days (Subject to availability of the products) or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.


Sujyoti Organic & Natural LLP is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 2-3 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.


Delivery of all orders will be to registered address of the buyer as per the credit / debit card only at all times (Unless specified at the time of Order).


In the case of interstate shipping in India Varied charges for Octroi or Entry taxes as applicable are levied once a shipment reaches mentioned state. In such a case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. 


Sattvic unit of Sujyoti Ventures Pvt Ltd is in no way responsible for any damage to the order while in transit to the buyer.


Sattvic unit of Sujyoti Ventures Pvt Ltd is proud to use EBS Payment Gateway for fast, easy and efficient secure payments.

Current Payment Options: Debit Card, Credit Card, Net Banking, Pay Cash Card.

 

Standard Return Policy

Sattvic unit of Sujyoti Ventures Pvt Ltd  will gladly accept returns if Customer receives order in damaged condition at time of Delivery, Kindly refuse to take the delivery itself. Sattvic is not liable to replace or refund in any other case.

We will issue a full refund for the order provided the returned Goods must be in its Original Condition*, original packaging and accompanied by proof of purchase, otherwise the return will not be honoured. Customers will be responsible for the shipping charges towards the return.


You must obtain a ‘Return For Inspection’ (RFI) number from Sattvicorganics.com before returning. We will not accept any returns without an RFI number. To obtain an RFI number contact a customer loyalty specialist by calling +91 22 25250020 or email customer service at customercare@sattvicorganics.com

If we accept return with such other reason then only  Returns must be shipped via a prepaid traceable carrier, In case of loss or damage, the customer is liable. (Insurance is highly recommended)

 

NOTE: Sattvic unit of Sujyoti Ventures Pvt Ltd accepts no responsibility, regardless of value, for any return untraceable or uninsured.

* Original Condition means that there are not opened or consumed.
* Customer refunds and/or adjustments will not be issued until we have received your item back and it has been inspected. Returns are process within 3-5 business days upon receipt of returned item.

 

Non-Returnable Products:

Gift Vouchers & Gifted by some other Clients.

 

Refusal of Delivery:

If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by Sattvic unit of Sujyoti Ventures Pvt Ltd. Customer will need to contact Customer Service regarding all refused shipments before we can issue a credit to the original credit card for the purchase price only, actual shipping cost will be deducted. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.


 * Customers will need to contact Customer Service regarding all refused shipments for Sattvic unit of Sujyoti Ventures Pvt Ltd to issue a credit.

 

Incorrect Shipping Address Provided:

Packages that are returned because of an incorrect address provided by the customer, will be subject to additional shipping charges. When we receive the package in our warehouse, we will issue a credit to the original credit card for the purchase price only, actual shipping cost will be deducted. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to additional shipping charges. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.


Sattvic unit of Sujyoti Ventures Pvt Ltd reserves the right to refuse the claim or return.


Subject to Mumbai Jurisdiction